This is an issue with Windows trailing behind iOS's updates. Apple updates the way iPads/iPhones take pictures, Windows then needs to update to catch up. You can go to the following link to download Microsoft's Update Assistant: https://www.microsoft.com/en-us/software-download/windows10
You should run this on computers that have issues displaying images.
![](https://tw-desk-files.teamwork.com/i/88929/attachment-inline/190417.20190906142539133.190417.20190906142539133eHcAW.png)
We also suggest that you go into your Apple device's Camera Settings and tap on Formats and make a switch from High Efficiency to Most Compatible.
![](https://tw-desk-files.teamwork.com/i/88929/attachment-inline/190417.20190906143502531.190417.20190906143502531CJDNY.png)
![](https://tw-desk-files.teamwork.com/i/88929/attachment-inline/190417.20190906143512986.190417.20190906143512986qJa0N.png)
![](https://tw-desk-files.teamwork.com/i/88929/attachment-inline/190417.20190906143532652.190417.20190906143532652Hyihi.png)