To use an Offline version of your database, you must first install the database on the iPad (or iPhone) using the link in the email that you have received.
YOU MUST OPEN THIS LINK USING SAFARI!
After the link is done downloading from the server, you will see a screen like below. Tap on the "Open in FileMaker Go" to open the Offline file.
Since is the first download, you will need to setup the file. Please select Yes when you see the following screen:
You will also need to complete your first synchronization. This will copy down all New, Accepted and In Progress jobs to your iPad's Offline file. THIS FIRST SYNC WILL TAKE ABOUT 90 SECONDS. After that, synchronizations will take about 3-5 seconds depending on how much data there is to download. Please hit the Sync button anytime you want to get data from the server, or push data up to it.